Privacy Policy
Last updated: 9 March 2026
1. Introduction
LevelUp Franchise Academy ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our website and online learning platform at www.levelupfranchiseacademy.com.
2. Information We Collect
Personal Information You Provide
- Name, email address, and contact details when you register for an account
- Payment information when you purchase a course
- Profile information you choose to add to your account
- Communications you send to us (e.g. support enquiries)
Information Collected Automatically
- Device and browser information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, course progress)
- Cookies and similar technologies
3. How We Use Your Information
We use your information to:
- Provide and maintain your account and course access
- Process payments and issue certificates
- Send you relevant communications about your courses and account
- Improve our platform, content, and user experience
- Comply with legal obligations and protect against fraud
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Payment processors (Yoco, PayPal) to complete transactions
- Service providers who assist us in operating the platform
- Law enforcement or regulatory bodies when required by law
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including encryption of data in transit and at rest, secure authentication, and regular security reviews.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict processing of your information
- Data portability
To exercise any of these rights, please contact us at info@levelupfranchiseacademy.com.
7. Cookies
We use essential cookies to maintain your session and preferences. We may also use analytics cookies to understand how our platform is used. You can control cookie settings through your browser.
8. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
9. Children's Privacy
Our platform is not intended for children under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at: info@levelupfranchiseacademy.com